HP cp2025 will not pick up paper

bystrom · ‎11-28-2022

HP CLJ2025 will eject paper when first turned on when trying to print configuration sheet printer runs but does not print. No jam errors just constant run

Repairatrooper · ‎12-03-2022

Most common on a printer of this age is worn rollers. You say it runs constantly. Do you the pickup roller every couple of seconds? It would be kinda of a clunk sound.. Pull out the papertray, and look at the roller in the back of the cavity. The upper d shaped roller is the pickup roller and if it is smooth looking then it needs to be replaced. There are videos on YouTube that show the procedure.

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bystrom · ‎12-03-2022

I have already replaced the roller and paper tray. When the printer is turned off then on. It ejects a page. The pblm is intermittent as it will sometimes work.

Repairatrooper · ‎12-04-2022

Can you post a video when it is making the sound? Was this an OEM roller or 3rd party?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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