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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP deskjet 2700 printer- paper size mismatch issue

Create an account on the HP Community to personalize your profile and ask a question
12-01-2023 09:59 AM
Welcome to the HP Community --
The Printer has two ways of knowing which paper you are using:
- Printer Settings - Tray and Paper
- Printer Software / Application Settings - Dependent on Operating System / version
Unless something is hung up / stuck, the procedure to (re)check / (re)adjust the paper size and type in the printer (Tray and Paper) are the same as if you had actually changed / loaded different paper.
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Printer - (Re)Load Paper
Remove the paper from the input tray, stack, and reload.
Check / Configure the Tray and Paper Settings as if you changed the paper size / type.
One way to do this is to change the default setting for Large paper and then put it back.
User Guide - Page 12
and
User Guide - Page 16
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Printer - Tray and Paper / EWS
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section How do I manually assign an IP address to my printer? Items 1-2
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
General Example - EWS - Tray and Paper
Retain_Printing_Preferences_20
Find Tray and Paper - EWS - iOS
HP_Smart_Mobile_iOS_Menu_Settings_1
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Printer - Print Software / Application
What you can do in the job configuration depends on your device and Operating System / version.
HP Smart works similarly across devices with the caveat that there are significant differences in how, when, or whether paper size / type can be selected during the job setup.
Reminder >> Selected paper size and paper type in the job configuration must be a matched set to the paper size / type in the printer.
What?
Paper size and type mis-match is not common -- If you are unsure, it is worth checking your job configuration.
General Example - HP Smart - Windows - Simple Photo Print - 4x6 in
HP_Smart_Win_Print_Photo_4x6_All_3
General Example - HP Smart - Mobile - iOS - Photo Print - Color / Tray and Paper
HP_Smart_Mobile_iOS_Photo_Print_Options_Color_2
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Job Configuration - Continued
The printer is not aware of what it is printing.
Caveats
- This printer series requires a larger margin along the bottom edge
- The printer does not support Borderless.
- The printer won't copy or print money / legal tender - you know, International laws against counterfeiting.
These are a hardware limitation -- there is no software or application "fix" to override the mechanics.
Borderless Printing | No |
and
Print Margin Bottom (A4) | 12.7 mm |
Print Margin Left (A4) | 3 mm |
Print Margin Right (A4) | 3 mm |
Print Margin Top (A4) | 3 mm |
The solutions:
- Edit the original document
- Set the margins to no smaller then "narrow" (12.7mm or 1/2 inch all around)
- Do not select Borderless, Fill, or "Print to edge"
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP DeskJet 2710 All-in-One Printer
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