HP laserjet mfp 428 printer

[Jack12314]

HP laserjet mfp 428 prints quater  page clearly and reamining comes out crumpled , 

[Alden4]

Hi @Jack12314,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet MFP 428 is printing only a quarter of the page clearly and the rest comes out crumpled, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

Check Paper Quality:

• Ensure that you are using high-quality, undamaged paper.
• Make sure the paper size and type settings in the printer match the paper you are using.

Inspect the Paper Path:

• Open the printer and inspect the paper path for any obstructions, such as torn paper or foreign objects.
• Check if the paper is properly loaded into the tray and is not skewed.

Examine the Toner Cartridge:

• Check the toner cartridge for any visible damage or defects.
• Ensure that the toner cartridge is securely seated in its place.

Replace the Toner Cartridge:

• If the toner cartridge is old or low on toner, replace it with a new one.

Check for Paper Jams:

• Look for any paper jams in the printer and remove them carefully.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Outdated drivers can sometimes cause printing issues.

Adjust Print Settings:

• In the printer settings, check if you have selected the correct paper size and type.
• Adjust print quality settings to see if there is any improvement.

Perform a Print Quality Troubleshooting Page:

• Many printers have a built-in function to print a test or diagnostic page. Consult your printer's manual to find out how to initiate this process.

Inspect Fuser Unit:

• The fuser unit may be responsible for crumpling the paper. Inspect it for any visible damage or issues.

Consult the User Manual:

• Refer to your printer's user manual for specific troubleshooting steps and guidance.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support