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02-24-2021 09:31 AM - edited 02-24-2021 09:38 AM
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- Printer ADF and / or printer rollers might be dirty.
- ADF might not like the paper - for example, document paper might be too thin, too heavy, curled, wrong size.
- Settings in mystery printer might be incorrect for Fax.
What to do?
In the case of Fax, the subject is one of the best documented features in the history of printing:
Read the chapter on Fax in your User manual.
Look for help for both Fax and for possible issues with the ADF.
Category Troubleshooting > Select Topic Fax
Category Troubleshooting > Select Topic Jams & Feed Problems
For example: ADF does not pick paper or feeds in too many sheets
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Enter the type and name of your HP device
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