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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP officejet 6500 wireless model e709n jammed

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10-30-2020 11:26 AM
The printer says there is a jam. When I try to see where the jam is, the ink cartridges dont move for me to check anywhere around them. That's the only place I haven't checked and when they try to move all I hear is a clicking noise.
11-02-2020 02:07 PM
Welcome to the HP Support Community.
Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...
Let me know if this helps.
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Thanks!
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I am an HP Employee
11-27-2020 06:51 AM
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Link: www.hp.com/contacthp/
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee