HP officejet 6500 wireless model e709n jammed

[Jcfleming05]

The printer says there is a jam. When I try to see where the jam is, the ink cartridges dont move for me to check anywhere around them. That's the only place I haven't checked and when they try to move all I hear is a clicking noise.

[Betty0610]

@Jcfleming05

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jcfleming05]

My carriage doesn't move at all when plugged on.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!