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HP Recommended
HP PageWide Pro 777z Multifunction Printer

HP pagewide pro mfp 777z doesn't detect tray 3.

2 REPLIES 2
HP Recommended

At all or just paper size? Have you recently moved it or separated the main unit from the tray? There a several possible causes including a bad main board, a broken connector or a failed board in the tray itself.

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HP Recommended

At all. Tray 3 isn’t detected by the printer.  When I place the drawer of tray 3 in tray 2, I can use tray 2. So the drawer itself is ok.

i bought it a couple of days ago and had to do a factory reset because off the password protection of the previous owner.

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