cancel
Showing results for 
Search instead for 
Did you mean: 
leannedozier
Level 1
6 2 0 1
Message 1 of 2
107
Flag Post

HP photo smart 7520 will only get power for about 10 seconds

HP Recommended
HP Photos smart 7520

Yesterday I had a paper jam and after I cleared it, it never worked right again.   I can only get the machine to power on and then it goes off after about 10 seconds. The power supply cord is lighting up green but then it shuts off after 10 seconds. I tried unplugging it from the machine and it stays lit just fine. As soon as I plug it in it shuts off in 10 seconds and then the green light goes off. What is going on? I tried leaving it unplugged all night but it will not work still. Any suggestions?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
27,960 27,805 1,519 1,609
Message 2 of 2
Flag Post
HP Recommended

@leannedozier

 

Welcome to the HP support community.

 

I understand that your printer is powering off automatically.

Is the printer connected directly to the wall outlet?

If not, connect the printer directly to the wall outlet.

Update the printer firmware

Here are the steps: - Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation