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HP smart printer 7525 will not pick up paper, says out of paper All rollers cleaned, program glitch?

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HP Photosmart printer 7525 series

HP Photosmart printer 7525- Printer stopped printing due to paper not feeding from the tray. Visited several You Tubes, cleaned every roller front and back of printer. Sometimes the rollers inside the paper tray opening will drop down and sometimes it will not drop.  If I force the paper to the back of the paper tray and cross my fingers, the two rollers will drop down to feed the paper correctly, thus printing. What is keeping the paper from feeding properly? Seems like the drop down rollers stick in the up position. 

Any help would be greatly appreciated!

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