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10-23-2020 12:54 PM
My HP2620 has started developing a very annoying fault.
Say I want to print a 4 page document. The printer starts printing OK but then after the first page the 'out of paper' LED comes on and printing stops. Pressing the OOP button, then printing resumes and the job is completed without further ado.
It doesn't do this from time to time: no, it does it ALWAYS.
But if I print 2 one page printing jobs consecutively then the error does not occur.
I'm tearing my hair out!
All help much appreciated,
10-26-2020 12:22 PM
@Gert_Johnson99 here's a few things you could do:
Solution one: Check the paper, and then reload it
Follow these steps to check the condition of the paper, and then print a test page.
Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.
Use only good quality paper that meets printer specifications.
Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.
Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
Wait for the printer to complete a job or to display an 'Out of paper' message before you reload the paper.
Solution two: Adjust the paper settings in the print driver
The printer might not pick up paper if the paper size and type in the paper tray do not match the paper size and type settings in the print driver. Select your operating system for steps to change the paper size and type settings in the print driver.
Solution three: Clean the paper feed and pick rollers
Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.
Solution four: Reset the printer
Sometimes an error persists even though there is no paper feed issue. Follow these steps to reset the printer, and then try to print a Printer Status Report.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
10-26-2020 03:51 PM
Thanks for your good advice.
Unfortunately I could not solve the problem.
The problem isn't mechanical (paper, dirt, rollers). The printer is almost brand new and I checked anyway.
And the software side I daren't touch, even though I'm convinced it is software related. I'm afraid to bugger things up.
Are there any instructions for dealing with the driver somewhere?
10-26-2020 07:11 PM
@Gert_Johnson99 If you feel its the driver, here's all you need to do, to reinstall it:
Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, unplug the USB cable from the printer (if present).
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, use this link to access the HP website, find the drivers compatible with your windows and install it: www.hp.com/drivers
Keep me posted,
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
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