HP3830 paper only feeds part way

[LaceyLoo]

HP3830- paper won't feed all the way- goes in part way and stops.  This causes the bottom edge of paper to be crinkled in the middle- like it is hitting something during the feed process.  There are no paper jams and the roller have been cleaned. 

[sandytechy20]

@LaceyLoo

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.