cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Magnetrex1953
New member
1 0 0 0
Message 1 of 2
105
Flag Post

HP6700 Premium, paper will not load from tray

HP Recommended
HP6700 Premium

In the middle of printing,  the printer stopped picking up paper from the tray. An error message ‘out of paper’ shows on the screen, but there is plenty of paper in the tray. I have cleaned the rollers (all of them) with a damp lint free cloth but this doesn’t cure the issue. If I lift the lid of the tray and fed a sheet of paper manually it prints. Any ideas as to what I can try next please? Cheers all

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 2
Flag Post
HP Recommended

@Magnetrex1953, Welcome to HP Support Community!

If you have already performed the steps from the document An 'Out of Paper' Message Displays and the Printer Does Not Pick Up or Feed Paper and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation