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theferret
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HP6970 with cartridge holder jammed over on right and cannot be moved

HP Recommended
HP6970
Microsoft Windows 10 (64-bit)

I've followed all the support advice on checking for paper and there is none I can see anywhere in the mechanism.  Cartridge holder tries to move out from right on power on and just cant move apart form back a forth a little bit. Cannot move it by hand. 

 

any advice?

 

Thanks

Mike

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@theferret, Welcome to the HP Support Community!

 

I see that you are not able to print as the print carriage is stuck.

 

Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays

Also, check for any paper jams inside the printer - Paper Jam Error

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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theferret
Author
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spoke ot tech support who couldn't fix it so sadly its going to the tip and had to buy a new one. Terribly it only lasted 3years. 

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Kumar0307
HP Support Agent
HP Support Agent
24,142 24,108 1,715 2,053
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@theferret

 

I'm sorry to know that. As it is a hardware issue, it has to be replaced. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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