HP8025e Carriage Cannot Move Error Message

[pricear]

I am trying to set up a brand new HP8025e printer - I cannot get past a carriage jam error message that says the carriage cannot move. There is nothing obstructing it, no paper, nothing.

What can I do?!

Thanks!

[sandytechy20]

@pricear 

Welcome to the HP support community.

I understand that you are getting a carriage jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[pricear]

Hi - I'm sorry I didn't see your reply earlier! This article did not help. This is a brand new right out of the box printer. It has never been used. There are no obstructions. It is very frustrating!

What can I do?

Thanks - Anne

[sandytechy20]

@pricear 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers