HP8720 not printing 300gsm glossy card

[AnthE]

Losing the will to live with this printer. First time really i have tried printing on card/glossy paper since having this printer in 2018.

Couple of issues...

(1) - when i load 300gsm glossy card it gets stuck EVERYTIME on the rollers at back - is the paper too heavy ?

(2) using 230gsm plain card some of the text (cant figure if its first or last to print but looking at A4 landscape it is on the right side) the text is fuzzy, as it its printed it twice in 2 different plances

Any idea with both ?

[Dragon-Fur]

@AnthE 

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@AnthE wrote:

Losing the will to live with this printer. First time really i have tried printing on card/glossy paper since having this printer in 2018.

Couple of issues...

(1) - when i load 300gsm glossy card it gets stuck EVERY TIME on the rollers at back - is the paper too heavy ?

(2) using 230gsm plain card some of the text (cant figure if its first or last to print but looking at A4 landscape it is on the right side) the text is fuzzy, as it its printed it twice in 2 different places

Any idea with both ?

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The card paper is too heavy for the printer.

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Paper Handling > Paper tray capacities

The following table contains the recommended maximum amount of paper to use in each tray.

note:

Output tray capacity is affected by the type of paper and the amount of ink you use. HP recommends that you empty the output tray frequently.

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 50 cards
Tray 2 note: Paper Tray 2 is an optional accessory.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	50 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 150 sheets of plain paper (text printing)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 100 sheets
	Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards

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HP OfficeJet Pro 8720 All-in-One Printer series 

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[AnthE]

What about the 230gsm card having a form of shadow on the first or last bit it print?

Can you suggest any printer which woukd brind boarderless on 300gsm glossy card 

[Dragon-Fur]

@AnthE 

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@AnthE wrote:

What about the 230gsm card having a form of shadow on the first or last bit it print?

Can you suggest any printer which would print borderless on 300gsm glossy card 

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The card paper is too heavy for the printer.

Paper that is not supported and far exceeds the weight limits for the paper type is likely to fail quietly, fail spectacularly (with odd looking results), or perhaps the heavy paper might jam in the printer.

Printers typically support up to 200 gsm card paper.

Some printers support 300 gsm photo paper.

Reminder:  These are Different paper types - card and photo papers are not the same thing.

I don't have a specific recommendation.

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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .