HP9025e printer

[Nicia907]

I purchased the HP9025e printer because it said I could use 11x17 paper. It's in the field on the job site and the operator is saying there's no place to install 11x17 paper! Is there a trick to adding the paper or did I buy something we can't use? 

[Dragon-Fur]

@Nicia907 

Welcome to the HP Community Forum.

Not sure what you are using as a reference --

True - You purchased a printer that does not support 11x17 inch paper.

References

Datasheet - HP OfficeJet Pro 9025e All-in-One Printer 

and

Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A)

Section Paper Handling

Partial Excerpt

Media sizes supported (metric)	A4, A5, A6, B5(JIS), Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in
Media sizes supported (U.S. standard)	Tray 1:Letter, Legal. Tray 2:Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)
Media sizes, custom (metric)	Tray 1: N/A. Tray 2: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)	Tray 1: N/A. Tray 2: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media types	Tray 1: Plain Paper. Tray 2: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Borderless printing	Yes, on photo and brochure paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4)

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HP OfficeJet Pro 9025e All-in-One Printer 

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