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HP Recommended
HP ENVY 6420e All-in-One Printer
Microsoft Windows 10 (64-bit)

Just bought a brand new HPENVY 6420E to replace my ENVY4524 and every time I print the pages fall into the floor as the printer arm isn't working? 

The 4524 automatically came out when you printed, is this a fault, or is it a downgrade from HP? 

TRIED HP support but they were worse than useless! 

1 REPLY 1
HP Recommended

Hi @Frustratedhr,

 

Welcome to the HP Support Community

 

I'd like to help!

 

The output tray extender is not automatic, you will have to manually open the tray before printing.

 

To know more about your printer, you may refer to the user guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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