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HP Recommended
HP All-in-One 24-f0017c
Microsoft Windows 10 (64-bit)

My printer is giving an error message when I try printing photos.  It states that there is a problem with the printer or print system.  I don't know if this mean I need a new printer or what

1 REPLY 1
HP Recommended

Hi @fatherbenjamin,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing a "There is a problem with the printer or ink system" error.

 

Try the below suggestions -

 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Obstruction inside the printer

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Moving the carriage from side to side

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.