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911Printer
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Message 1 of 2
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HPOffice Jet 6978 - Does Not Print

HP Recommended

Hi: We have a HP Office Jet Pro 6978 that is barely a year old and has had little use. It will no longer print, started off with a message stating there was a paper jam (when there were none to be found), and now the message says to call HP and it has the following code on the screen: 0x600004a.  Essentially the printer is now useless.  We ran through all of HP's recommended steps (checking for paper jams, cleaning the rollers, etc...) with no results.  Please let me know if you have any recommendations.   Thank you.  

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@911Printer, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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