Had a paper jam, took paper out and now printer makes a bad sound and jerks when ink is moved to rgh

[Samsonanaconda]

If the computer is making a sound and jerks, is it a hardware problem?

[Betty0610]

@Samsonanaconda

Welcome to the HP Support Community.

It may or may not be. Which Printer do you have?

Thanks 🙂

[Samsonanaconda]

I have an HP OfficeJet Pro 9016.  Not sure if I should find someone to repair or junk it.

[Betty0610]

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Samsonanaconda]

No; nothing helps.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!