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billd831
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Have a HP OfficeJet 5258 that never worked. Says it has a paper jam. HP says it is out of warranty

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HP Office Jet 5258

I have a HP Office Jet 5258 that has never worked because it says it has a paper jam.  I bought it a year ago but didn't try to install until December.  Can't get it to work and now HP says out of warranty.  Time for the dumpster?

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Kumar0307
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@billd831, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error message. Let us try the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely.

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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