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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Welcome to the HP User Community.
"The usual suspects" include and might not be limited to:
- Dirt - Common affliction for this model...
- Printer is old, rollers are worn, paper is heavy - just a "bad day" combination
- Paper Weight exceeds what the printer supports for the paper type
- Job Setup - Incorrect / Missing Paper Size and Type selection in Printing Preferences / Properties
- Printer is unaware of the paper size and type >> Tray and Paper Management
- Missing / Corrupt printer software
Details...
Printer is dirty (likely inside at the rollers) - this model really likes to be kept clean
HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error
The paper exceeds the paper weight supported for the type (of paper)
Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A)
The job is not set up correctly / completely to take into account the paper size / type
Examples
The printer is simply not aware of the paper size / type
Change / Check the Paper Size & Type either on the printer control paper or using EWS
The printer software is loaded but is corrupt
Uninstall the full driver printer software > Restart the computer and log in > Install fresh copy of the Full Feature Software / full driver printer software.
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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HP OfficeJet Pro 9025e All-in-One Printer
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