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‎09-03-2021 12:10 PM

HP Recommended
Product: Go office jet pro 6978

this piece came out of my printer. It keeps saying the carriage won’t move and there is a paper jam. The carriage moves fine and there is no paper jam. Please help me figure out where this goes!!!

image.jpg

 

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1 person had the same question
1 REPLY 1

‎09-04-2021 01:34 PM - edited ‎09-04-2021 01:36 PM

HP Recommended

@Hallgirl

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help. 
As we have limited support boundaries in the support community as of now, please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/      

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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