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‎10-14-2021 03:19 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi My 2630 printer has suddenly started pulling paper to the right and ripping it...it was printing fine until today and now the page won't go through and is making a pulling noise then ripping the page. I checked to see if something is stuck inside but cannot see anything. I have unplugged it and cleaned it, replaced the cartridge also. I see there is a teardrop message also flashing on the display and don't know what this means or if its even related. Appreciate if anyone can help. Thank you

1 REPLY 1

‎10-18-2021 11:00 AM

HP Recommended

@Audrey18

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

You can refer to this document: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/document/ish...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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