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01-05-2022 01:36 PM
Purchased an HP laser printer 3/11/2019. Not used heavily. Recently started jamming after one copy. Had a printer repair company look at it and they replaced the fuser. BRought it back to me. Still jams. I need to talk to a REAL person to explain my situation. I have an extended warrenty through Allstate that will cover repair up to about $380. THe printer cost $430. Servive call and fuser replacement cost $360 already and it still doesn't work. THey are a local repair shop for business and homeowner repairs. Not a fly by night company. They have given up on what is causing the problem. Terrible problem trying to speak to a real HP person to find a solution. At this rate I will never buy another HP product. Sorry about the complaining but I have not had a functional printer for a prolonged period. Does HP care?
01-10-2022 07:15 AM
@jmt1949, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the printer due to this issue. Make sure you have tried the steps mentioned in this document - Paper jam error
Check if you are using compatible paper and it is placed properly in the input tray. you may refer to - Loading Paper and Envelopes
If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
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