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Locked

‎01-24-2021 10:20 AM

HP Recommended
Product: Printer (HP Office jet pro 6978)
Operating System: Microsoft Windows 10 (64-bit)

The drop down menu on printer for the wireless wizard setup connection is locked, states locked by person who installed printer.  How do I get around this?  Or can I manually change the wireless SSID to match the new modem?  

Category:
1 person had the same question
1 REPLY 1

‎01-29-2021 03:52 AM

HP Recommended

@C27

 


Welcome to HP Support Community


I would like to help

 

We could try a Semi Full Reset

 

Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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