How do I clear a paper jam in HP Office Pro Jet 6978?

[Gythlewis]

I can't reach inside my paper feed area far enough to remove jammed paper. How can I unjam the paper?

[Kuroi_Kenshi]

Hi @Gythlewis.,,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Remove Jammed Paper from the Input Tray

• Pull out the input tray.
• Check the gap inside the printer where the input tray was located and remove any jammed paper.
• Reinsert the input tray once the jam is cleared.

Remove Jammed Paper from the Print Zone

• Open the cartridge access door.
• If the print carriage is not obstructed, move the print carriage to the far right of the printer and remove any jammed paper.
• If necessary, move the carriage to the far left and remove any jammed or torn pieces of paper.
• Close the cartridge access door.

I hope this helps.

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Best regards,