How do I remover a torn label from the back door fuser area of my MFP 277

[HarleysDaddy]

I was printing normally on shipping labels when I received a paper jam message. I pulled out the drawer and removed a half-sheet of label paper, but the rest of the torn page was beyond my reach inside the rear door, above the fuser area.

How do I get this torn scrap out of the printer without calling in a technician?

The torn page is encircled in blue, so there is nothing to grab onto.

[Nal_NR]

Hi @HarleysDaddy,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the paper jam.

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[HarleysDaddy]

There is no sense in me contacting support as this printer has been out-of-warranty for 8 years or more. They won't even talk to me. If I call the paid technical support people, they want more money than it costs for the printer itself, so that option would be foolish.

What I need is a schematic or diagram showing me how to open the fuser area so that I can retrieve any pieces of label that are stuck in there that prevent the printer from operating. I have replaced the developer motor that was giving me a 59.C0 error code. I have also replaced the scanner light bar previously. I have three of these M277 printers, and I love them. I need to know how to get into the fuser area properly to obtain any remnants of paper that are lodged in there.

I am not worried about the warranty, as there is none. I need a repair diagram showing me how to remove the fuser without damaging it.

Thank you.

Greg Scher

[Nal_NR]

Hi @HarleysDaddy,

If the above steps did not help, I recommend you contact phone support. They will help you via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.a

[Repairatrooper]

Go on you tube and look up a video on how to remove the fuser. If you cannot find one for the 277, look at the video for an M 377 or M477 as all these models use a very similar engine design and take apart procedures are close enough that you should be able to figure it out.

[HarleysDaddy · Accepted solution]

That is exactly what I did. I have had it torn apart for three days now, and I am just waiting on parts. The adhesive labels wrapped around the soft part of the developer roller and there was no way to remove it without destroying it, so I just ordered a new one. Will I be able to call you if I run into an issue putting it back together? If so, send me a private message with your contact info.

Thank you!

Greg

[Repairatrooper]

@HarleysDaddy Sorry, phone support is not part of the offerings here.