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02-05-2021 10:02 AM
I'd like to help.
Try the below instructions
Turn off the printer, and then disconnect the power cord and any other cables.
You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Open the ink cartridge access door.
Pull out the paper path cover.
Locate any jammed paper inside the printer. Grasp any jammed paper with both hands, and then pull the paper slowly but firmly toward you to remove it.
Use your fingers to lift the flip gate on the duplex rollers.
Check for jammed paper underneath the flip gate.
Press the flip gate down until it snaps into place, and then reinsert the paper path cover.
If the carriage is not obstructed, move the carriage to the right or left of the printer, and then remove any jammed paper. To avoid tearing the paper, use both hands to pull out the paper.
Close the ink cartridge access door.
Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
Hope this helps! Keep me posted.
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