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- Printer Paper Jams & Feed Issues
- How does printer determine if there is photo paper in photo ...

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02-13-2023 08:44 AM - edited 02-13-2023 08:47 AM
Does it use a rubber roller to see if anything moves. Could this be affected by the paper or humidity?
I tried for several days to get the thing to work, but no matter what I did, it kept telling me to put photo paper in the photo paper tray, Then it started working and has been working for 3 days. Now I'm afraid to turn it off.
02-13-2023 11:56 AM - edited 02-13-2023 11:58 AM
Welcome to the HP Community Forum.
Yes, paper and humidity can impact print results.
Yes, there is a roller system inside the printer to grab and guide paper though the printer.
How to clean -- Instructions and illustrations
Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”
HP Printers - How to Store and Handle Paper to Avoid Paper Jams
Based on your question(s) and description, the source of the problem is perhaps less likely to be software.
That said, Yes, if the problem continues, (then) at some point it consider uninstalling / reinstalling the printer software.
HP Printer Home Page - References and Resources
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HP ENVY Photo 7155 All-in-One Printer
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