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HP Recommended
HP ENVY Photo 7155 All-in-One Printer
Microsoft Windows 11

Does it use a rubber roller to see if anything moves.  Could this be affected by the paper or humidity? 

 

I tried for several days to get the thing to work, but no matter what I did, it kept telling me to put photo paper in the photo paper tray,  Then it started working and has been working for 3 days.  Now I'm afraid to turn it off.

1 REPLY 1
HP Recommended

@SteveB17 

 

Welcome to the HP Community Forum.

 

Yes, paper and humidity can impact print results.

Yes, there is a roller system inside the printer to grab and guide paper though the printer.

 

 

How to clean -- Instructions and illustrations

A 'Paper Jam' Error Displays

 

Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

 

'Photo Tray Problem' Error

 

Based on your question(s) and description, the source of the problem is perhaps less likely to be software.

That said, Yes, if the problem continues, (then) at some point it consider uninstalling / reinstalling the printer software.

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Photo 7155 All-in-One Printer 

 

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Dragon-Fur

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