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Locked

‎11-30-2020 07:09 AM

HP Recommended
Product: Office Jet Pro 8620
Operating System: Microsoft Windows 10 (32-bit)

Paper jam alert that will not clear after both feeders checked.  Machine is printing but top feeder for scanning and copying does not work as long a alert is not cleared.

 

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1 person had the same question
1 REPLY 1

‎11-30-2020 09:19 PM

HP Recommended

If I am reading correctly you are having a problem with the document feeder. The easiest way to find and remove paper jams is to floss the paper path with some mylar. Push the mylar through in the same direction as paper flows. Never push counter to paper direction or you can break a flag.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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