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How to reset Fake Paper Jam

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Microsoft Windows 10 (32-bit)

Trying to print document from online course. Notified had paper jam. Cleared Paper Jam. tried to print again still shows paper jam

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There are many individual documents for the different printer series.

The following is the "most printers" document meant to address the issue of "Paper Jam"

HP Printers - Paper Jam Error


In general, all the documents have some elements in common:

Jams can be caused by actual paper caught in the printer

Jams can be caused by odd little hardware glitches when the printer trips over a setting or stuck hardware

Jams can be caused by not selecting - or incorrectly setting - the options for Media (kind of paper) and / or paper size.


If you want to see a more "printer specific" document:

Open Support Home

Enter the name of your HP device / printer

Open Category Troubleshooting

Select subcategory Jams and Feed Problems



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device / printer


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