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‎06-11-2021 01:19 PM

HP Recommended
Product: HP 1320 laser jet printer

Hello The main input tray 2 is stuck or jammed .i have tried to push the tray from the back, it has not moved at all. Is there a way of releasing the tray maybe from the bottom? Please assist.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2021 07:01 PM

HP Recommended

What may be happening is that the metal plate in the tray that lifts the paper is not dropping down. You can try using a long stick to push down on the metal plate from the back of the printer while someone gently pulls on the tray.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎06-11-2021 07:01 PM

HP Recommended

What may be happening is that the metal plate in the tray that lifts the paper is not dropping down. You can try using a long stick to push down on the metal plate from the back of the printer while someone gently pulls on the tray.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-12-2021 02:36 PM

HP Recommended

Yes your advice was most helpful. Managed to pull open the tray and discovered that the little piece that keeps the metal flap down was broken. I managed to fix that and everything is A-okay! Your assistance is much appreciated.

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