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HP Recommended

Hi

I am having trouble with my printer HP Envy 6055

it shows error message ‘close paper tray’ the paper is CLOSED 

when I try to open the paper try it hangs and I need a bit more force to completely open it

 

any idea what could be wrong with the paper tray?

regards

eberhard

1 REPLY 1
HP Recommended

@Eberhard129

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I see that you are not able to print due to this issue. 

  • Do you have any blinking lights on the printer or error codes?

For now, perform the steps mentioned under 'Light patterns' > Light bar glows amber
Refer to the article: https://support.hp.com/in-en/document/c06559798 By the end of the article you will be able to isolate the issue.

 

If the issue persists,  I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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