Hp M102a Paper picking issue

[Communitygroup]

My printer does not pickup paper when i give command of print it will not print or if it will pickup paper. then paper will be jammed

[Sneha_01]

Hi @Communitygroup,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet M102a is having issues with paper pickup or paper jams, it can be due to a variety of reasons, including mechanical issues, paper type, or settings. Here’s a step-by-step guide to troubleshoot and resolve these issues:

1. Check for Paper Jams

• Open the printer’s front and rear doors and check for any paper jams or debris. Remove any stuck paper carefully.
• Ensure that there are no small bits of paper or foreign objects inside the printer.
• If you find paper jammed in the printer, gently pull it out, taking care not to tear it. Follow the instructions in the printer’s manual for proper paper removal.

2. Verify Paper Tray and Paper:

• Ensure that the paper tray is properly loaded with paper and is correctly inserted into the printer.
• Adjust the paper guides to fit the size of the paper you are using. Make sure they are snug against the paper but not too tight.
• Verify that you are using the correct type and size of paper for your printer. Avoid using wrinkled, folded, or damp paper as it can cause jams.

3. Clean Paper Feed Rollers

• Clean Rollers:
  • Turn off the printer and unplug it.
  • Locate the paper feed rollers (often accessible by opening the paper tray or rear door).
  • Use a lint-free cloth lightly moistened with distilled water to clean the rollers. Rotate the rollers manually while cleaning.
  • Allow the rollers to dry completely before closing the printer and plugging it back in.

4. Check Printer Settings:

• Ensure that the paper settings in the printer’s control panel match the paper type and size you have loaded. Incorrect settings can cause feed issues.

5. Perform Printer Maintenance

• Some printers have built-in diagnostics tools. Check the printer’s menu for maintenance options such as “Print Quality Report” or “Maintenance.”
• Visit the HP Support website to check for and install any available firmware updates for your printer model.

6. Check for Hardware Issues

• Ensure that the paper feed mechanism is not obstructed or damaged. Look for any loose or broken parts.
• If the rollers are worn out or damaged, consider replacing them. Replacement parts can be obtained from HP or authorized service providers.

7. Perform a Hard Reset

• Power Cycle the Printer:
  • Turn off the printer and unplug it from the power source.
  • Wait for about 30 seconds, then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support