• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP LaserJet Pro M15w Printer
iOS

I can not clear a paperjam from the printer. I have reset the printer several times the paper jam always comes back. Any help would be appreciated. I printed. 3 pages and then it jammed. No prints since then. Just put it aside and used other printer. Now I really could use it. It is out of warranty. Any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Pluto77

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document: Clear paper jams and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Pluto77

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document: Clear paper jams and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.