Hp office jet pro 6970

[Agoetz1]

Carriage of ink cartridges is stuck and there is no paper jam found

[Nal_NR]

Hi @Agoetz1,

Welcome to the HP Support Community. 

I'd like to help!

Try to move the carriage manually and check if you can move the carriage.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Refer to this document here

Keep me posted, on how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @Agoetz1,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you! 

[Nal_NR]

Hi @Agoetz1,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.