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HP Recommended

Hp6978 printer.  Getting paper jam error.  Troubleshooting says to take ink cartridges out but cartridge holder won’t slide over to do so.  Any thoughts?

2 REPLIES 2
HP Recommended

@Tony2655 

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

My cartridge holder will not slide over to change the ink cartridges but I am not getting a paper jam message, just a cartridge error message where I am missing a cartridge.

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