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‎01-19-2024 02:14 PM

HP Recommended

The screen says I have a paper jam, but there is not paper in there. Then the screen instructs me to turn off the printer, which I have done, but I still get the paper jam notification. 

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1 REPLY 1

‎01-22-2024 08:15 AM

HP Recommended

Hi @54277 

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with Paper Jam.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document and see if that helps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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