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‎03-20-2023 12:56 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I am receiving a false paper jam error and a code 0x6100004a. I have checked all the places for a jam to no avail and when I go to clean the ink jets they will not move to the center as normal. I am unable to preform any tasks. What can I do next prior to pitching it? I have also tried to reboot it by unplugging properly and turning off and on several times! I am out of warranty.

Frustrated!!

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