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Vu1Can1C
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Message 1 of 3
198
Flag Post

I can't pull out the cartridges and writes the error 0x6100004a . what should I do?

HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

error 0x6100004a

2 REPLIES 2
MayS
Moderator
Moderator
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Message 2 of 3
Flag Post
HP Recommended

Hi @Vu1Can1C 

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

MayS. 

I work on behalf of HP.
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Echo_Lake
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@Vu1Can1C

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the printer's rear and unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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