I can't pull out the cartridges and writes the error 0x6100004a . what should I do?

[Vu1Can1C]

error 0x6100004a

[MayS]

Hi @Vu1Can1C 

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Regards,

MayS. 

[Echo_Lake]

@Vu1Can1C

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the printer's rear and unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.