I cant change the paper setting to size A9 envelope

[jakki18]

Unable to find A9 size in drop down list for paper size.  Need to print Envelope!

[Dragon-Fur]

@jakki18 

Welcome to the HP Community --

This might be faster if we knew where you are seeing the Drop-Down menu.

What else?

• The Operating System / version is important because different devices (computers, tablets, phones) run different Operating Systems.
• The Operating System impacts which applications and software are available.
• The applications and software dictate which settings are available.

OK - Moving on.

Using what we have: 

HP ENVY 6458e All-in-One Printer  

A9 envelope measures 5-3/4 × 8-3/4 inches (146 × 222 millimeters)

Printer Specs

Media sizes, custom

Simplex: 3 x 5 to 8.5 x 14 in; Duplex: 3 x 5.5 to 8.5 x 12.2 in

Media types

Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled

Media weights, recommended

20 lb

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If you are using a supported Operating System / version

If your OS supports an application or program that supports creating a Custom Paper Size form,

If the envelope is not made from paper that is too heavy, oddly scalloped, or foil lined,

If the printer can be made aware of the paper size / type loaded in the printer tray,

then

The printer can perhaps print the envelope.

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Printer - (Re)Load Paper

User Guide - HP ENVY 6400e All-in-One series

Starting on Page 19

Next,

Alert the printer to the paper size / type

Page 23

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Printer - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

General Example - EWS - Tray and Paper

 EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Custom Paper Size Form - Details

>> The following is relevant to Supported versions of Windows <<

Provided FYI

Where Located

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

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>> The following is relevant to Supported versions of Windows <<

Examples -

Word > Mailing > Envelopes

Note the example is for a different size -- simply select "Custom" and enter the dimensions of your A9 envelope.

Rabbits_and_Chickens_Test_Envelope_10_14

  Word document - Manual Envelope - Create and Print

Manual_DL_Envelope_Text_Box_Insert_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

------------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 6458e All-in-One Printer  

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