I changed my instant ink plan. Why have 700 of my rollover pages disappeared ?

[Jolog]

I was paying £12 a month and didn't use up my print allowance - Why have 700 rollover pages disappeared now I have changed to another plan?

[Irfan_06]

Hi @Jolog,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with rollover pages missing post changing the plan.

You can switch to a different monthly plan at any time.

Any option on your current plan level, such as the Paper Add-on service for HP Instant Ink, changes automatically to the new plan level.

If you upgrade, you can choose whether the change is applied immediately or in the next billing cycle.

If you downgrade, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose rollover pages.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support