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Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP Envy printer
Microsoft Windows 10 (32-bit)



HP Recommended



Welcome to the HP Community.


The mystery Envy printer senses (that) the paper needs to be checked or reloaded and / or the paper size & type are incorrect in the current job settings.




Load / Check paper size into printer

Check / Adjust at the printer display panel and / or EWS

Windows >> Adjust Printing Preferences / Shortcut

Open the item to be printed > Optionally Set / edit available options > Print




Load the paper into the printer according to the instructions in the printer user guide.



 Change Paper / Update Printer display to match paper size and type loaded in printer


Open Printer Tray


If you have not yet done so, Remove existing paper > Add desired paper size > Close Tray

On the printer display, see message > Edit paper size / type to match your paper and click OK




Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Evaluate / Edit / Accept the paper size information on the display





Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Evaluate / Edit / Accept the paper size information on the display


Example - "Edit" paper size and type on printer display

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK


No Size?  If the exact size of the Paper Size is not in the Drop-down list,

If available (usually last entry in list) > Select Custom

Note:  Not all printers allow selection of “Custom”



Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management




Assuming the Full Feature Software / full driver printer software is installed,

Check / Adjust the Printing Preferences - Shortcut and options



Set the Preferences – Windows



  • This section is not applicable to Mobile Printing.
  • Access to the complete Printer Preferences requires having installed the Full Driver printer software.
  • Printing Preferences are available directly from the driver. 
  • Printing Envelopes?  See NOTE


Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences


  • When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.


NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 


Example - Printing Preferences - Shortcut - "Everyday Printing"




HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.