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HP Recommended
HP OfficeJet 5740 e-All-in-One Printer

I get the message "photo tray blocked" How can I fix this. OfficeJet 5740

1 REPLY 1
HP Recommended

Hi @Candlelighter,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Image: Pull out input tray

Remove the output tray.

Image: Remove the output tray

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

Image: Photo tray properly functioning

Image: Tabs outside and inside guide rails

If they are not in the correct position, gently move the photo tray to align the tab gaps, then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Image: Line up the edges

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

If the error only happens with the output tray installed, the output tray might need to be replaced.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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