I have HP Color LaserJet Pro MFP M177fw that is not allowing me to document feed

[missgem2artlove]

I have tried cleaning it inside and out, turning the power on and off, and updating the driver. There is no paper anywhere stuck in the printer. It will not even pick up paper and automatically goes to paper jam.

I can scan from the  photo bed but not just the paper feed which I really need for creating multiple docs into one document. 

[Andr-1611]

Hello @missgem2artlove ,
Welcome to the HP Support Community!

Have you followed all these steps here?

Tip: First change the source from flatbed to ADF in the scanning software. Then place the paper in the ADF.

Or are errors displayed?
Error Code or Error Text?

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[missgem2artlove]

Yes, I always go in an select the source. I also see it registers that there is a document present, but it will not feed and then I get an error message that there is a jam.

[Andr-1611]

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@missgem2artlove wrote:

... but it will not feed and then I get an error message that there is a jam.

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make a screenshot of it and upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.

Check the gears, as there is still a small scrap of paper (use a magnifying glass) hidden! Automatic document feeder

Kind Regards
Andr-1611

[missgem2artlove]

 

I have done all that in the guide as well and I have looked for paper. I also have tried to reset the jam as well. 

[Andr-1611]

I don't know how old the printer is. But I suspect that there is no longer a warranty.
Therefore, I recommend contacting a service center, Find an HP authorized service center near you , to clarify the cost of repair.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.