I have a HP OfficeJet 4650 all-in-one printer and the paper support arm is jammed in the closed posi

[Cheryl183]

I have a HP OfficeJet 4650 all-in-one printer and the paper support arm is jammed in the closed position so when I print the paper falls to the floor

[sandytechy20]

@Cheryl183

Welcome to the HP support communtiy.

I understand that the paper tray extender is jammed, I am glad to assist you.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.