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HP Recommended
OfficeJet Pro 8035
Microsoft Windows 7 (32-bit)

I found the cause of the paper jam, and need to obtain a replacement part, as two rollers came out of the guide.

I have pictures of the part, and need a part dealer to email the picture too, to purchase the parts

2 REPLIES 2
HP Recommended

On officejet products like this parts are not available as new, you will need to find someone parting out a unit. You could try Ebay or you might find some overseas supplier making the part but if it is not a common failure product that is unlikely.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Boils down to having to junk the printer, since the part is not easily found, and HP does not seem to sell parts, if your warranty is up.

Thanks, guess I will have to go back to using Brothers printers, as never had a problem like this.  It is a shame as I really like this printer, had it just over a year.

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