I have a paper jam

[Mark766]

I have an HP Office Jet Pro 9025 and it says there is a paper jam.  there is no paper jam.  I unplugged the printer and plugged back in and it still says there is paper jam.

I don't know what more to do.  

[Sneha_01]

Hi @Mark766,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9025 is indicating a paper jam but you can't find any paper stuck in the printer, here are some steps you can follow to troubleshoot and resolve the issue:

Step-by-Step Troubleshooting

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check All Paper Paths:

• Open all doors and covers to inspect for any small pieces of paper or debris that might be causing the jam.
• Check the input tray, output tray, and the area around the printhead.

Remove the Printhead Assembly:

• Turn off the printer and open the access door.
• Gently move the printhead assembly to the center if it is not already there.
• Carefully inspect the printhead path for any obstructions.

Clean the Rollers:

• Use a lint-free cloth lightly moistened with distilled water to clean the paper feed rollers. The rollers may have accumulated dust or debris that can cause false jam errors.

Reset the Printer:

• With the printer on, unplug the power cord from the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and the printer.

Check for Sensor Issues:

• Sometimes, a faulty sensor can cause the printer to falsely report a paper jam. Inspect the sensors inside the printer to ensure they are not blocked or damaged.

Update Firmware:

• Ensure that the printer's firmware is up to date. You can check for firmware updates on the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support